Frequently Asked Questions

Where are the expiration dates for your products located?

You will find the expiration date on the bottom of the bottle. The expiration date is printed in either black or yellow ink and should be in the format of MM/DD/YYYY along with the LOT number of each batch.

What should I do if I have not received my product?

If you placed your order through our website, www.mauricettes.com, you can contact us by calling 1-615-241-0235 or by emailing us at contact@mauricettes.com.  A Customer Service Representative will be glad to help you with your order.

Where do your products ship from?

Most of our products ship from our warehouse in Nashville, Tennessee or one of our Amazon warehouses located throughout the United States. This allows us to deliver our products to your doorstep quickly and more efficiently.

What type of shipping options are available?

Right now we currently only have standard shipping available.

Does Mauricettes ship to Hawaii or Alaska?

Yes, we know how hard it is to get stuff out there and how companies charge crazy amounts for shipping. Please contact us first though so we can make sure that your address is serviceable with our shipping companies.

What is the typical order processing time?

Our processing time is 1 business day.

How long will it take to receive my product?

Most orders are fulfilled within 24 hours of purchase and are usually at your door within 7 days or less. This process may vary depending on circumstances such as weather, holidays and product stock.

Do you accept returns?

Yes, of course. We have a 60-day return policy. If you ever have any problems with our products, please let us know. We have friendly and knowledgeable customer service that are more than happy to help. If we’re not able to solve your problem, we’ll be glad to help you with our easy and simple return process. Just email contact@mauricettes.com

Where are your products manufactured?

Mauricettes manufactures all of its products in the United States in facilities that have been GMP and NSF certified.

How is safety, purity, and quality ensured?

Every batch of Mauricettes Vitamins are made and sourced in the USA so you can be sure that you're getting what's on the label. Each order is made in small batches with many quality checks in place - it costs us more, but it ensures you purity and quality. Only natural, superior ingredients are allowed into Mauricettes supplements. In fact, we test every ingredient for quality, not just the main ingredient. If a batch does not meet our strict standards we start over. Plus all of our products are made in accordance with the FDA’s good manufacturing practices (GMPs) that require our manufacturers to validate the composition, identity, strength, and purity of all products produced.

How is the dietary supplement industry regulated?

Dietary supplements fall under the regulation of the Food and Drug Administration (FDA) and the Federal Trade Commission (FTC). The Dietary Supplement Health and Education Act (DSHEA), which was passed in 1994, requires that information used on product labels and other marketing materials is truthful and not misleading. The FTC will take action against companies whose advertising is deceptive, false or misleading. Additionally, the FDA requires that all dietary supplement manufacturers follow good manufacturing practices (GMPs) to ensure supplements are produced in a quality manner and are accurately labeled. FDA regulatory officials inspect manufacturing facilities and review labels to ensure safety.

What kind of training or support do you offer at Mauricettes?

We have trained personnel on staff that are knowledgeable and ready to help you with any questions or concerns you may have about our products. Our experts can give you informed advice on diets and exercise that compliment our variety of health supplements.

How do your promo codes work?

Once all items are added to cart, in the customer checkout screen enter coupon code under “Discount Code” and the discount will be taken off of your total.

Is Amazon an authorized distributor?

Yes, we do sell our products on Amazon but only under seller name “Mauricettes”. If another seller is selling our products on Amazon, please do not buy. We cannot say where they came from and if they are safe to take. Here is a link to our storefront:

https://www.amazon.com/mauricettes

 

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